Last updated: 16/06/2026
1.1 Parties
This Agreement is between BOBSTA, operated by a UK partnership (“we”, “us”, “our”) and the customer entity or individual subscribing to the service (“you”, “your”). By accessing or using BOBSTA, you agree to be bound by this Agreement.
1.2 Definitions
Service: the BOBSTA SaaS platform, including all features, updates, and related services.
Customer Data: all data entered into the system by you or on your behalf.
Subscription: paid access to the Service under agreed billing terms.
1.3 Licence Grant
We grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during an active Subscription.
You shall not copy, modify, reverse engineer, create derivative works, resell, sublicense, or attempt unauthorised access to systems or data.
1.4 Accounts & Security
You are responsible for maintaining confidentiality of login credentials, all activity under your account, and ensuring authorised access control within your organisation. We are not liable for losses arising from compromised credentials.
1.5 Fees & Payment Terms
Fees are payable in advance (monthly or annually unless otherwise agreed). All fees are exclusive of VAT where applicable. Payments are non-refundable except where required by law. We reserve the right to suspend access for overdue payments.
1.6 Service Availability
We aim for high availability but do not guarantee uninterrupted or error-free service. We may perform scheduled maintenance, deploy updates or security patches, and temporarily suspend service for operational reasons. We are not liable for downtime.
1.7 Customer Data
You retain full ownership of Customer Data. You grant us a worldwide, non-exclusive licence to host, process, transmit, and back up Customer Data solely for the purpose of providing the Service.
1.8 Data Backup
We perform reasonable backups; however, you remain responsible for maintaining independent backups where appropriate. We do not guarantee restoration of all data in all circumstances.
1.9 Third-Party Services
The Service may integrate with third-party providers such as payment or email services. We are not responsible for third-party outages, data handling, or losses caused by third-party systems.
1.10 Intellectual Property
All intellectual property rights in the Service remain the property of BOBSTA. Nothing transfers to you except the limited licence granted in this Agreement.
1.11 Confidentiality
Both parties agree to keep confidential any non-public information obtained through the relationship, including business, technical, and customer data.
1.12 Warranties Disclaimer
The Service is provided on an “as is” and “as available” basis. We disclaim all warranties including fitness for a particular purpose, merchantability, and non-infringement to the maximum extent permitted by law.
1.13 Limitation of Liability
Nothing in this Agreement limits liability for death or personal injury caused by negligence or fraud. Subject to this, we are not liable for indirect or consequential losses. Our total liability is limited to fees paid in the 12 months preceding the claim.
1.14 Indemnity
You agree to indemnify us against claims arising from your use of the Service, your breach of this Agreement, or your violation of applicable laws.
1.15 Suspension & Termination
We may suspend or terminate access if you breach this Agreement, fail to pay, or present a security risk. You may terminate at any time by cancelling your Subscription.
1.16 Force Majeure
We are not liable for failure to perform due to events beyond our reasonable control, including outages, disasters, or governmental actions.
1.17 Governing Law
This Agreement is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
1.18 Changes
We may update this Agreement. Continued use of the Service constitutes acceptance of changes.